Jérôme Gallot has been appointed as a gaming mediator for France’s National Gaming Authority (ANJ). The decision to appoint Gallot was announced by Isabelle Falque-Pierrotin, the president of l’Autorité Nationale des Jeux (ANJ). Recognising the importance of robust oversight in consumer mediation, Falque-Pierrotin chose Gallot for his extensive legal and regulatory expertise, making him a natural fit for the role.
The role of Jérôme Gallot
Jérôme Gallot boasts an impressive career spanning decades. A member of the prestigious Court of Auditors since 1985, Gallot has held various high-ranking positions, including his tenure as Director-General of the Directorate-General for Competition, Consumer Affairs, and Fraud Control (DGCCRF). His deep understanding of consumer rights and competition law positions him to excel in this new role.
The Médiateur des Jeux is tasked with resolving disputes between players and gambling operators. This includes mediating conflicts involving exclusive operators like Française des Jeux and PMU. The ombudsman ensures fairness, transparency, and adherence to consumer protection standards.
France’s gambling industry is a mix of tradition and innovation, with iconic operators such as Française des Jeux and PMU dominating the market. These companies operate under strict regulations enforced by the ANJ to safeguard consumer interests.
Consumers seeking mediation must first file a written complaint with the operator. If the operator fails to respond within 20 days or if the response is unsatisfactory, the consumer can escalate the issue to the Médiateur des Jeux. In 2023, the Médiateur handled 1,523 cases, with sports betting disputes accounting for 91 percent of the total. However, nearly half were deemed inadmissible due to procedural lapses, such as failing to file an initial written claim.
The primary challenge lies in consumer awareness. Many players are unaware of the need for a written claim before seeking mediation. Additionally, ensuring timely resolutions while balancing fairness remains a persistent issue. Gallot’s appointment is seen as a significant step forward. His extensive experience in consumer and competition law will likely improve the ANJ’s mediation process, ensuring quicker resolutions and increased consumer satisfaction.
Impact on gambling sector
The ANJ oversees all gambling activities in France, ensuring that operators maintain ethical practices and prioritise consumer well-being. This comprehensive framework fosters trust between players and the industry.
Effective mediation not only protects consumers but also encourages fair practices among operators. It helps build trust in the industry, ensuring a sustainable and ethical gambling environment.
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