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Courses Recognising & Responding to Emotional Distress

Recognising & Responding to Emotional Distress

Learn about the common forms of emotional responses players experience when they're in distress, as well as explore effective strategies to address these issues.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings

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Enhance employees' awareness in recognising emotional distress in players

For customer-facing employees, it’s important to have a strong understanding of the signs of emotional distress in players who are dealing with gambling issues. Often players will exhibit heightened emotional responses, physiological symptoms, and negative thoughts, and through this course employees will build awareness of identifying these signs of emotional distress through vocal cues, word choices, and life circumstances that might be described during the interaction.

Course Format & Objectives
How To Access
Certification

WHY THIS COURSE

Enhance your ability to communicate empathetically and effectively with customers dealing with gambling-related issues

Take this course to enhance employees' awareness of emotional distress among players and provide them with effective communication strategies, whilst also helping them manage their own emotions. The duration of the course is approximately 15 minutes, with learning objectives being:

Learn how to recognise indicators of emotional distress when communicating with a player
Get to know how to demonstrate your concerns in communication with a player
Understand how to manage defensiveness in players and yourself
See how to manage your responses when communicating with players in distress

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

In an interactive format accessible worldwide
With access for up to 1 year
Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from [email protected], if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder. *only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.” Source: CPD

This course is also available in a classroom format, offering a chance for further exploration of the topic. Our classroom course schedule is updated throughout the year, plus we can also run bespoke training for businesses on requests. [nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="//igacademy.com/courses/responsible-gaming-classroom/" text="Learn more about our Classroom Course" margin_top="15" margin_bottom="25"]

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

"CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy's classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements." Source: CPD

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SiGMA Foundation's education charity efforts

The SiGMA Foundation is a dynmic force in bringing about positive change by blending physical challenges with fund-raising initiatives that make a global impact.

The Women Empowerment Project, Bonga, Ethiopia

Looking ahead, the SiGMA Foundation has ambitious plans for the upcoming year. Building on the success of past initiatives, the Foundation aims to expand its reach and scale its impact in key areas.

In Ethiopia, the Foundation plans to further support the Women Empowerment Project, which is committed to empowering women through tailored educational programs and vocational training. This includes providing essential resources for skill development in areas such as IT, cookery, sewing, and hairdressing. The goal is to equip women with the tools and knowledge needed for sustainable livelihoods, fostering economic independence and social empowerment within the community.

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