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Courses Managing Difficult Feelings Within Yourself

Managing Difficult Feelings Within Yourself

This module is designed to help employees recognise the impact of customer interactions on their own well-being. It guides individuals in understanding their own emotional triggers and introduces well-being practices that they can incorporate into their daily lives.

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Customer-facing roles can be emotionally challenging due to regular interactions with customers. Recognising that these exchanges can have an impact on their own mental health, it's crucial for employees to incorporate healthy working practices into their daily lives. This not only safeguards their own emotional resilience but ensures their capacity to provide empathetic support to customers.

Learners are equipped with the tools they need to manage emotional triggers in themselves so they can respond appropriately to challenging situations rather than react to them. Self-awareness and self-care practices are explored in connection to managing difficult feelings in oneself, as well as different wellbeing practices that can be applied to their everyday lives.

Course Format & Objectives
How To Access
Certification

WHY THIS COURSE

Master your unique communication skills to navigate conversations with players effectively

Overview of learning objectives:

Recognise the impact challenging interactions might have on your own feelings and mental wellbeing
Understand the importance of managing difficult feelings in yourself by practicing self-care and handling sudden emotional responses
Learn wellbeing practices that can be applied to your everyday life and reduce the barriers for self-care

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

In an interactive format accessible worldwide
With access for up to 1 year
Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from [email protected], if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder. *only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.” Source: CPD

This course is also available in a classroom format, offering a chance for further exploration of the topic. Our classroom course schedule is updated throughout the year, plus we can also run bespoke training for businesses on requests. [nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="//igacademy.com/courses/responsible-gaming-classroom/" text="Learn more about our Classroom Course" margin_top="15" margin_bottom="25"]

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

your name
the course title
the date of completion

*The certificate is only available for Company Branded Learning Management Systems

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SiGMA Foundation's education charity efforts

The SiGMA Foundation is a dynmic force in bringing about positive change by blending physical challenges with fund-raising initiatives that make a global impact.

The Women Empowerment Project, Bonga, Ethiopia

Looking ahead, the SiGMA Foundation has ambitious plans for the upcoming year. Building on the success of past initiatives, the Foundation aims to expand its reach and scale its impact in key areas.

In Ethiopia, the Foundation plans to further support the Women Empowerment Project, which is committed to empowering women through tailored educational programs and vocational training. This includes providing essential resources for skill development in areas such as IT, cookery, sewing, and hairdressing. The goal is to equip women with the tools and knowledge needed for sustainable livelihoods, fostering economic independence and social empowerment within the community.

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